During my stay at an expensive hotel in New York City, I woke up in the middle of the night with an upset stomach. I called room service and ordered some soda crackers. When I looked at the charge slip, I was furious. I called room service and fumed, "I know I'm in a luxury hotel, but $11.50 for six crackers is outrageous!"

"The crackers are complimentary," the voice at the other end coolly explained. "I believe you are complaining about your room number."

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