Manning the computer help desk for the local school district was my first job. And though I was just an intern, I took the job very seriously. But not every caller took me seriously.

"Can I talk to a real person?" a caller asked.

"I am real," I said.

"Oh, I'm sorry," the caller said. "That was rude of me. What I meant to say was, could I talk to someone who actually knows something?"

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